Terms and Conditions

Things You Need to Know - before you book

Day Pass bookings

Any day Pass booking will include all workshops, yarn and all food and refreshments.
Once you have booked you will receive an email which will include all of the information you need, a welcome pack will also be sent out to you between 6-7 weeks prior to the event.

 

Cancellations:

If  you wish to cancel your booking, we will need at least 4 weeks notice prior to the event, so long as we receive this you will receive a full refund.  
If we receive cancellation less than 4 weeks before the event, ony 50% of your payment will be refunded.
Due to the financial commitment we have to give to the venue, we are unable to offer any refund if you cancel any later than 1 week before the event.

Weekend bookings :
Any weekend booking will include all workshops, accommodation, food and refreshments.
Upon booking, you will be agreeing to pay a non-refundable deposit of £50, which is then deducted from your total fee.  *Your deposit is non- refundable* Once you have booked you will receive an email which will include all of the information you need, a welcome pack will also be sent out to you 7 weeks prior to the event, this will include an invoice for the balance payment which is due at least 6 weeks prior to your event.


Cancellations:
If you wish to cancel your booking, we will need at least 4 weeks notice prior to the event, so long as we receive this you will receive a full refund (minus deposit).  
If we receive cancellation less than 4 weeks before the event, 50% of your payment will be refunded.  Excluding your £50 deposit.
Due to the financial commitment we have to give to the venue, we are unable to offer any refund if you cancel any later than 1 week before the event.

COVID-19

  1. We reserve the right to change the venue, so that our events can be hosted in a way that IS COVID safe for all of our guests 

  2. If you are feeling unwell with COVID symptoms: A high temperautre - A new continuous cough - a loss or change to your sense of smell or taste you must not under any circumstances attend the event​​

  3. Whilst walking around our venue you must where a face covering unless you are exempt

  4. Every day upon entering The Crochet Sanctuary room we will be carrying out temperature checks

  5. Hand sanitiser stations are placed around the entire venue, however this will also be provided for you upon your arrival to The Crochet Sanctuary

  6. Face shields will also be provided by The Crochet Sanctuary

  7. Each seat at The Crochet Sanctuary will be distanced by 1.5 metres and separated by a table

  8. Whilst you are sat at your seat it is not compulsory to where your shield, however upon leaving your seat we would kindly ask you to use your shield/face covering to protect all guests

  9. During meals breakfast/lunch/evening meal we will be unable to be seated as a group, we will be sat in groups of 6 and the venue will be offering table service only.

  10. In line with Goverment guidelines the bar and restaurant will close at 10pm.

  11. Should your event be hosted at Cottons Spa Hotel there will be bottles placed in your room, for you to use the cold milk and water dispensers in the hallways.

  12. Refreshments are  unlimited throughout your stay, however snacks will be provided in a bag for each guest to prevent any contamination

  13. We strongly advise that you keep your distance from other guests and remember "Hands, face, space"

We really are excited to see you there!

07554 889513

©2018 by The Crochet Sanctuary